Front of House Manager

Kelly's Bake Shoppe | Burlington, Ontario

Full-Time | Leadership Position | Weekend Availability Required

Join the Kelly's Bake Shoppe Family!

At Kelly's Bake Shoppe, we believe that hospitality is about so much more than serving incredible baked goods. It's about creating meaningful connections, making people feel genuinely welcomed, and delivering an unforgettable experience every single time someone walks through our doors.

We're an award-winning, family-owned bakery known for our 100% gluten-free, plant-based treats, exceptional hospitality, and commitment to doing things differently.

As we enter an exciting new chapter of growth with our beautiful new Burlington flagship location, we're looking for an experienced, passionate, and driven Front of House Manager to join our leadership team.

We're looking for someone who leads with heart, takes ownership, thrives in a fast-paced environment, and is genuinely excited about growing alongside our business.

This isn't simply a job managing a bakery. It's an opportunity to play a meaningful role in the continued growth and success of Kelly's Bake Shoppe.

About the Role

As our Front of House Manager, you will oversee the daily front of house operations of our Burlington location, lead a team of approximately 10–15 employees, drive sales performance, and ensure that every guest receives the exceptional Kelly's experience we're known for.

You'll work closely with our ownership and leadership teams to bring our hospitality standards, sales goals, marketing initiatives, and company values to life.

We're looking for a hands-on leader who is just as comfortable coaching their team and analyzing sales performance as they are jumping behind the counter during a busy Saturday rush.

Key Responsibilities

Leadership & Team Development

Lead, motivate, coach, and develop a team of approximately 10–15 front of house employees.
Create a positive, supportive, and accountable team culture.
Set clear expectations for performance, professionalism, presentation, and hospitality.
Oversee employee training, onboarding, ongoing development, and performance management.
Support scheduling, staffing requirements, and labour efficiency.
Lead by example, demonstrating a strong work ethic, exceptional attitude, and commitment to excellence.
Identify opportunities to develop future leaders within the team.

Sales & Business Performance

Take ownership of front of house sales performance and actively work toward achieving sales targets.
Monitor daily and weekly sales, average transaction values, and overall business performance.
Identify opportunities to increase revenue through suggestive selling, product knowledge, merchandising, and exceptional guest experiences.
Coach team members on effective selling techniques that feel natural, genuine, and aligned with our brand.
Ensure product displays are beautiful, abundant, well-stocked, and strategically merchandised.
Support promotional initiatives, seasonal launches, and new product introductions.
Work with the ownership team to identify opportunities for continued business growth.

Hospitality & Guest Experience

Champion Kelly's Bake Shoppe's hospitality standards and ensure they are consistently delivered.
Create a warm, welcoming, memorable environment for every guest.
Be a visible, approachable, and engaged leader on the floor.
Handle guest feedback, concerns, and service recovery with professionalism, empathy, and confidence.
Maintain exceptional standards of cleanliness, organization, food safety, and store presentation.
Ensure consistency in product quality, beverage preparation, and overall service execution.

Marketing & Brand Execution

Work closely with our ownership and marketing teams to successfully execute in-store promotions, campaigns, and seasonal features.
Ensure all marketing initiatives are properly communicated to the team and brought to life in-store.
Drive team excitement and awareness around new products, promotional campaigns, and community initiatives.
Identify opportunities to engage with the Burlington community and build lasting guest relationships.
Ensure all brand standards, signage, merchandising, and promotional materials are consistently maintained.

Daily Operations & Accountability

Oversee daily front of house operations to ensure the bakery runs smoothly, efficiently, and profitably.
Maintain accountability for opening and closing procedures, cash handling, inventory management, and operational checklists.
Collaborate with our Back of House Manager to ensure strong communication, product availability, and seamless operations.
Monitor staffing levels, productivity, and labour costs in relation to sales.
Proactively identify operational challenges and implement solutions.
Communicate regularly with the ownership and leadership teams regarding performance, opportunities, and areas requiring attention.
Take full ownership of follow-through, ensuring that initiatives, standards, and expectations are consistently executed.

Who We're Looking For

We're looking for a leader who genuinely loves hospitality, understands business performance, and takes pride in building a successful team.

Required Qualifications

Minimum 3 years of management or leadership experience in a café, bakery, restaurant, or similar food and beverage environment.
Strong background in hospitality, customer service, and food and beverage operations.
Proven experience managing, coaching, and developing a team.
Demonstrated ability to drive sales, meet targets, and improve business performance.
Excellent communication, organizational, and problem-solving skills.
Strong understanding of labour management, inventory control, and operational efficiency.
Ability to thrive in a high-volume, fast-paced environment.
Availability to work weekends, holidays, and peak business periods.
Comfortable working directly on the floor and leading by example.

The Ideal Candidate Is Someone Who:

Has a genuine passion for hospitality and creating exceptional guest experiences.
Thinks like an owner and takes pride in the success of the business.
Is proactive, organized, detail-oriented, and follows through on commitments.
Knows how to balance kindness with accountability.
Has a positive attitude and brings energy and enthusiasm to their team.
Understands that strong sales and exceptional hospitality go hand in hand.
Is comfortable receiving feedback, solving problems, and continuously improving.
Wants to build a long-term career with a growing company.
Connects with our core values of Excellence, Integrity, Heart-Centered Leadership, and Inspiration.

What We Offer

The opportunity to be part of an established, award-winning Canadian bakery brand.
A meaningful leadership role within a growing, family-owned business.
The chance to help shape the culture and success of our Burlington flagship location.
A collaborative, passionate, and supportive leadership team.
Opportunities for professional development and career growth as Kelly's Bake Shoppe continues to expand.
A workplace where hospitality, creativity, excellence, and genuine human connection matter.

Schedule & Commitment

This is a full-time, on-site leadership position based at our Burlington location.

Weekend availability is essential, as weekends and holidays are among our busiest and most important business periods.

We're looking for someone who is committed to Kelly's Bake Shoppe, excited about our future, and ready to take ownership of an important part of our business.

Ready to Grow With Us?

If you're an experienced hospitality leader who loves developing people, driving results, and creating memorable guest experiences, we'd love to hear from you.

Apply today with your résumé and a brief introduction telling us why you'd be a great fit for Kelly's Bake Shoppe.

We can't wait to meet you!

*Kelly’s Bake Shoppe welcomes and encourages applications from individuals with disabilities. Accommodations are available upon request for those candidates taking part in the selection process.