Frequently Asked Questions

 

INGREDIENTS / PRODUCTS

Is everything 100% plant-based (vegan, dairy-free, and egg-free)?

YES, and always will be! Even our sugar, gummie bears and other candy is vegan.

Is everything 100% gluten-free?

YES, and always will be!

What do you use to sweeten your baked goods?

We use raw organic sugar, evaporated cane juice, vegan powdered sugar, and coconut sugar throughout the bakery. We also use bananas and maple syrup and apple sauce. 

Do you have any ‘cane sugar free’ treats?

Yes we do! We offer our Skinny Cookies, sweetened with roasted bananas and a pinch of coconut sugar. 

Are you peanut-free AND nut-free?

Yes, we are 100% Peanut-Free facility and none of our ingredients contain peanuts. We are also a 100% Nut-Free facility with a disclaimer (please read on...) that all of our gluten-free flours are processed on equipment that also processes hazelnuts, almonds, and soy. We use Bob’s Red Mill flours and they, “power wash their machinery and discard the initial 30 pounds of flour between runs to do their best to eliminate contamination”.

We advise you to consume at your own discretion.

What kind of flours do you use?

We use garbanzo, fava bean and sorghum flour as primarily, our main flour of choice from Bob’s Red Mill.

What does your Red Velvet cupcake taste like?

We pride ourselves on only using the best quality ingredients and nothing artificial. With that being said, we use organic beet juice to colour and partially sweeten our Red Velvet cupcake. Its delicious! The colour of the cake is a subtle brown/red, and has a deliciously unique flavour, that’s wholesome and natural tasting. It’s Erinn’s favourite too!

Do you use any artificial food colouring?

Nope. We never will. We use only the best natural colours and we bring them in from California. We know and fully understand the dangers of artificial colours. Artificial food colouring causes brain damage. Artificial colours hurt children and their neurological growth causing irritably and hyperactivity and loss of brain cells. We can do without it. Our kids are that important.

Do oats have wheat in them?

Oats themselves are completely gluten-free and wheat-free. However, in the processing of some manufacturer’s oats, they may come into contact with wheat. We make sure our oats are free of wheat and we bring our oats from Bob’s Red Mill. They are 100% wheat-free and gluten-free. You can breathe a sigh of relief!

Are you grain-free?

No, the majority of our baked goods contain grain. We use grains such as oats, sorghum and rice.

Are you soy free?

We almost 100% soy-free….Only our ice cream and a couple of toppings contains soy.

How many calories are in your cupcakes, brownies, cakes and cookies?

Our baked goods are very nutritionally dense as we use the finest whole bean flours, organic sugars and natural vegetable ingredients and fruit purees. The calorie count is quite similar to that of conventional baked goods. However, the quality of the ingredients is far superior which can keep you eating less. Click here for our nutritional guide.

Are your products healthy?

Yes, we call them the "healthier" option! We use protein and fibre rich ingredients that you can feel good about eating and giving to your favourite people. Some of our amazing ingredients we use are garbanzo and fava bean flour (rich in fibre and protein), sweet potato puree (high in beta-carotene), coconut milk (great for your digestive system), apple sauce (natural sweetener) and organic coconut sugar (rich in trace minerals).

ORDERING

Can I order baked goods via email?

We don’t take orders via email. Please visit our ordering page to place orders through our website. 

Do you deliver?

YES! From Grimsby all the way to Oshawa/Bowmanville and as far north as Guelph, Kitchener, Waterloo, and Cambridge, Newmarket and Stouffville, Kelly’s Bake Shoppe delivers! 

Our deliveries arrive between 11am-7pm. We use a third party delivery service and thus, cannot guarantee the time of arrival.

Tuesday to Saturday only (may exclude some holidays)

Do you do Weddings and Special Events?

Yes we do! We offer a selection of wedding specific treats, and we kindly ask that you email us at events@kellysxo.com

Please note that we don't offer multiple tier wedding cakes. We specialize in cupcakes and smaller style cakes.

Can I order a custom cake?

We don’t offer custom cakes at the shoppe, however, we do offer our Mile High Brownie Cake which is available for pre-order, by visiting our ordering page. 

Do you make everything from scratch?

Absolutely! Everything is made from scratch! We lovingly make all our baked goods by hand throughout the day to ensure freshness.

GENERAL

What are the prices of your baked goods?

They vary in price and we want to ensure you are given accurate information. Please give us a call (905) 333-1400 and press “3” for the most current pricing and we will be happy to share.

How do I care for my baked goods?

Best not to refrigerate. Keep at room temperature for the day of eating or freeze for a later date.

Are you open on Holidays?

We are! We know you love to visit us on holidays in Downtown Burlington. We are open every holiday except for Christmas Day and Boxing Day.

Do you have gift cards? How do I buy them?

You can purchase them in our store or ONLINE HERE. We offer gift cards in any denomination. You’re welcome to come into the bake shoppe to purchase one or if you live out of town and want to send a gift card, have it arrive in their inbox! It’s simple to order one online! Order gift cards online here.

Do you have parking?

We have a municipal parking lot right beside us and we mean two feet away, and we also have another big lot right behind us, and they’re huge! We also have street parking right in front of us all along Brant Street!

ABOUT THE BAKE SHOPPE

Who founded Kelly’s Bake Shoppe?

The founders and owners of Kelly’s Bake Shoppe are Kelly Childs and Erinn Weatherbie, who are Mother and Daughter. Kelly’s Bake Shoppe is such a big part of their lives, and they’re so excited to grow the Bake Shoppe to make it a household name.

How many awards have you won?

We’ve been fortunate enough to have won many awards for our products and services around the world.

Best Vegan Dessert in the GTA for 4 years – Mile High Brownie and Dulce De Leche Cupcake

We’ve been given the Certificate of Excellence from Trip Advisor since 2012 till present day.

Awarded BEST Bakery, BEST Cupcakes and BEST DESSERTS for all of Burlington, since the day we opened in 2012.

Our incredible customer service, delicious ice cream, exemplary atmosphere and Pilot coffee service have been awarded the Diamond Award from the Burlington Reader’s Choice awards since 2012. Thank you!!!

We’ve been recognized by BUZZFEED and it’s followers as #3 on the list – “Top 25 Cupcake Shoppes In The World to Visit Before You Die!” – What a Bucket List to be a part of!

OTHER

Do you ever post any recipes from the Bake Shoppe?

We have a blog! Did you know? We have recipes there and If you’re looking for some of our yummy recipes from their personal lives and the Bake Shoppe, we’ve got you covered! Kelly and Erinn wrote a best-selling cookbook called, Made with Love, with over 100 sweet and savoury recipes (many of which are from the Bake Shoppe).

Are charitable donations available from Kelly’s Bake Shoppe?

We contribute monthly to select charities and organizations which reflect our values as a company. We have chosen to align ourselves with the charities that reflect Kelly’s Bake Shoppe’s business values and also the values of the Founders, Kelly and Erinn. You are welcome to submit an application via our contact form, but please know that we are not able to fulfill every request. 

Does Kelly’s Bake Shoppe offer franchises? Does Kelly's have multiple locations? 

You want to join the Kelly’s brand?! We are so happy to hear how much you love us! At the moment we are considering several avenues of growth. Please stay tuned for updates! It is an exciting time for Kelly’s Bake Shoppe! Please contact us at cupcakes@kellysxo.com and let us know you are interested.  SUBSCRIBE to our newsletter (it is here that you will learn of the latest updates on franchising and expansion).